Terms and Conditions
• Please note that returns and exchanges have to be arranged and confirmed within 7 business days upon receiving the item. Customers are advised to notify ishop.lk through E- Mail or Facebook as soon as you receive the package and if you need to return or exchange.
• Customers are liable to handle return delivery charges and arrange returns on their own.
• Returns can be arranged through any delivery service that is available in Sri Lanka or drop off at our location Address - 51/1 , Galle Road , Colombo 04. 077 191 4814 / 077 244 6332
• Exchange of items are based on availability only.
• If the customer wish to exchange the item, kindly contact us through our Facebook – ishop.lk
• Items need to be in their original condition.
• If there are any, Damage, labels/accessories attached when the items are received, they should be intact on the return item.
• If the return items are not in their original condition we reserve the right to send it back.
Any delivery charges would not be added to the refund amount.